Resume
I'm a Vice President and Senior Technology Manager at Bank of America, with a background in Business Operations and Product Management, and a keen eye for UI/UX. I'm effective at combining creativity and problem solving to develop user-friendly applications.
I have over 12 years of management experience, including 8 years of product strategy and development with 5+ years managing and designing large scale technology services. This includes 5+ years working in an agile environment and product management, design and development, with experience in B2B, B2C, D2C and B2B2C product launches, Payment Products, SaaS platforms and Financial Services, taking more than 250+ products from ideation to full product launch; including everything from consumer grade, never-down, enterprise level financial applications to high growth startups.
Experience
Aug 2020 - Nov 2022
Product Owner Software QA Engineer UI & UX Designer
Induro
Collaborate with an international cross-functional team to find creative solutions to meet client needs. Drive the development life cycle of client technology products by monitoring development progress, communicating early and often and testing for quality assurance. Translate client needs into fully functional wireframes and design prototypes.
Oct 2019 - Aug 2020
Senior Product Manager
Skipper
Oversaw all product lines. Set strategy for all product lines, analyzed ROI, created more efficient operations and updated procedures to reflect industry best practices. Analyzed supply and demand trends to ensure needs are met. Advised on resolutions of high-level clients. Developed internal and freelance UI / UX projects across multiple industries.
Feb 2018 - Oct 2019
Director of Operations
Inner Peaks
Led 3 facilities totaling over 65,000 sqft. which served over 1800+ monthly members and 20000+ monthly day pass users. Directed operations and logistics of 25+ local and regional programs and events within the last year, with 2000+ participants, negotiated vendor contracts, and tracked individual program performance and expenses.
Nov 2022 - April 2023
AVP - User Experience Design Strategy Lead
Bank of America
Drive design experience design strategy within and across multiple lines of business to reduce duplicity and unite experience, parting with tech and business to facilitate human-centered digital transformation. Identify and explore emerging opportunities to maximize operation efficiency via improved employee experiences. Find, develop and lead design teams from ideation to production launch. Work cross functionally with tech, business and stakeholders up to the executive level, to produce a unified experience for their employees and vendors, within the Global Information Security, Finance and Risk Sectors.
Oct 2015 - Feb 2018
Program Manager
US National Whitewater Center
Managed 200+ staff members, who served up to 35,000 guests across 1,300 acres and over 12 adventure activity types per day. Developed, Pioneered, Built and operated the world’s first permanent deep-water solo climbing program and facility as well as the world’s first deep water solo-climbing specific aquatics program.
April 2023 - Present
VP - Senior Technology Manager and Portfolio Head
Bank of America
Manage all enterprise product, UX, research and strategy across a portfolio, which includes Enterprise Risk and Finance Technology, Global Information Security and Global Markets by leading cross functional internationally distributed teams focusing on dozens of capabilities and hundreds of features.
Education
University of North Carolina at Charlotte
Bachelor of Arts in Anthropology. Graduated with a concentration in Biological and Evolutionary
Anthropology with Honors.
University of North Carolina at Charlotte
A 24-week intensive program focused on gaining technical programing skills in HTML5, CSS3, JavaScript, jQuery, Bootstrap, Firebase, Node Js, MySQL, MongoDB, Express, ReactJS, Angular and Firebase
Shift Nudge Design Academy
80 hour intensive design course developed around clean user focused UI / UX design